Call Center/ IVR

Call Center. IVR. Browser calls

19 articles
FDE+1
Written by Faith Sila, Diviniah Mbaire, Edwin Muigai and 1 other

Setting up your phone number on Mteja

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Written by Faith Sila. Updated over a week ago

IVR/ Call centre: Caller hang up dispositions| Hang up reason

Reasons why a call ended on Mteja
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Written by Diviniah Mbaire. Updated over a week ago

Setting up your web dialer on Mteja

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Written by Faith Sila. Updated over a week ago

Working Remotely? How Mteja's IVR Solution Will Enable your Business to Stay On Course

IVR, Call Center, Use Case, Covid-19, Coronavirus, Business Phone, IVR System
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Written by Edwin Muigai. Updated over a week ago

Setting up a call queue on Mteja

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Written by Stephany Pagliaccia. Updated over a week ago

What issues affect the call centre user experience on Mteja?

Call centre user experience
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Written by Stephany Pagliaccia. Updated over a week ago

Audio Library: how to add audio files for use in the call center on Mteja

Audio, Call Center
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Written by Stephany Pagliaccia. Updated over a week ago

Call Broadcasts: How to send automated calls from Mteja

How to set up scheduled mass automated calls. Robocalls.
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Written by Diviniah Mbaire. Updated over a week ago

How to make Browser calls on Mteja.

Call Center, IVR, Call Flows, Browser calls
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Written by Stephany Pagliaccia. Updated over a week ago

What is a Call Queue? How to create a Call Queue

How can I create a call queue?
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Written by Stephany Pagliaccia. Updated over a week ago

Call Queues; Analytics, Agent Analytics and benefits

Call queues, analytics, Agent routing
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Written by Stephany Pagliaccia. Updated over a week ago

What is a Phone Number| How does a Phone Number work| Types of Phone Numbers

Phone Number, IVR, Call Center
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Written by Stephany Pagliaccia. Updated over a week ago

Exporting Call Records

How to download Call logs history
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Written by Diviniah Mbaire. Updated over a week ago

How to Configure an IVR to a Phone Number on Mteja.

Phone Number, Voice, Call Flows, Call Filters, Whitelist, Blacklist
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Written by Stephany Pagliaccia. Updated over a week ago

What is a call flow/ IVR? How to set up a call flow/ IVR.

Voice, Call Flow, IVR, Call Center
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Written by Stephany Pagliaccia. Updated over a week ago

What is Voicemail? How can I set up the Voicemail action on Mteja?

Voice, Voicemail, Call Flow, IVR
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Written by Stephany Pagliaccia. Updated over a week ago

What is a call center/ IVR service on Mteja? How does the Call Center/ IVR service work?

Use case, Voice, Call Center, IVR
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Written by Stephany Pagliaccia. Updated over a week ago

Frequently Asked Questions about the Call center or IVR service

Call Center, IVR, Call flow, Phone number
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Written by Stephany Pagliaccia. Updated over a week ago