Call Center/ IVR
Call Center. IVR. Browser calls
19 articles
FDE+1
Written by Faith Sila, Diviniah Mbaire, Edwin Muigai and 1 otherSetting up your phone number on Mteja
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Written by Faith Sila. Updated over a week ago
IVR/ Call centre: Caller hang up dispositions| Hang up reason
Reasons why a call ended on MtejaD
Written by Diviniah Mbaire. Updated over a week ago
Setting up your web dialer on Mteja
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Written by Faith Sila. Updated over a week ago
Working Remotely? How Mteja's IVR Solution Will Enable your Business to Stay On Course
IVR, Call Center, Use Case, Covid-19, Coronavirus, Business Phone, IVR SystemE
Written by Edwin Muigai. Updated over a week ago
Setting up a call queue on Mteja
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Written by Stephany Pagliaccia. Updated over a week ago
What issues affect the call centre user experience on Mteja?
Call centre user experienceS
Written by Stephany Pagliaccia. Updated over a week ago
Audio Library: how to add audio files for use in the call center on Mteja
Audio, Call CenterS
Written by Stephany Pagliaccia. Updated over a week ago
Call Broadcasts: How to send automated calls from Mteja
How to set up scheduled mass automated calls. Robocalls.D
Written by Diviniah Mbaire. Updated over a week ago
How to make Browser calls on Mteja.
Call Center, IVR, Call Flows, Browser callsS
Written by Stephany Pagliaccia. Updated over a week ago
What is a Call Queue? How to create a Call Queue
How can I create a call queue?S
Written by Stephany Pagliaccia. Updated over a week ago
Call Queues; Analytics, Agent Analytics and benefits
Call queues, analytics, Agent routingS
Written by Stephany Pagliaccia. Updated over a week ago
What is a Phone Number| How does a Phone Number work| Types of Phone Numbers
Phone Number, IVR, Call CenterS
Written by Stephany Pagliaccia. Updated over a week ago
Exporting Call Records
How to download Call logs historyD
Written by Diviniah Mbaire. Updated over a week ago
How to Configure an IVR to a Phone Number on Mteja.
Phone Number, Voice, Call Flows, Call Filters, Whitelist, BlacklistS
Written by Stephany Pagliaccia. Updated over a week ago
What is a call flow/ IVR? How to set up a call flow/ IVR.
Voice, Call Flow, IVR, Call CenterS
Written by Stephany Pagliaccia. Updated over a week ago
What is Voicemail? How can I set up the Voicemail action on Mteja?
Voice, Voicemail, Call Flow, IVRS
Written by Stephany Pagliaccia. Updated over a week ago
What is a call center/ IVR service on Mteja? How does the Call Center/ IVR service work?
Use case, Voice, Call Center, IVRS
Written by Stephany Pagliaccia. Updated over a week ago
Frequently Asked Questions about the Call center or IVR service
Call Center, IVR, Call flow, Phone numberS
Written by Stephany Pagliaccia. Updated over a week ago