Call Center/ IVR

Call Center. IVR. Browser calls

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23 articles in this collection
Written by Vivian Ngarega, Edwin Muigai, and Stephany Pagliaccia

IVR/ Call centre: Caller hang up dispositions| Hang up reason

Reasons why a call ended on Mteja
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Written by Vivian Ngarega
Updated over a week ago

IVR/Call Flow - Dial Action

IVR/ Call Flow, Call Centre
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Written by Stephany Pagliaccia
Updated over a week ago

Working Remotely? How Mteja's IVR Solution Will Enable your Business to Stay On Course

IVR, Call Center, Use Case, Covid-19, Coronavirus, Business Phone, IVR System
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Written by Edwin Muigai
Updated over a week ago

What issues affect the call centre user experience on Mteja?

Call centre user experience
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Written by Stephany Pagliaccia
Updated over a week ago

How to check if your connection can support a browser call on Mteja

Call centre user experience
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Written by Stephany Pagliaccia
Updated over a week ago

Call Campaign: How to send automated calls from Mteja

How to set up scheduled mass automated calls. Robocalls.
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Written by Vivian Ngarega
Updated over a week ago

Audio Library: how to add audio files for use in the call center

Audio, Call Center
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Written by Stephany Pagliaccia
Updated over a week ago

How to make and receive Browser calls on Mteja

Call Center, IVR, Call Flows, Browser calls
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Written by Stephany Pagliaccia
Updated over a week ago

What is a Call Queue? How to create a Call Queue

How can I create a call queue?
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Written by Stephany Pagliaccia
Updated over a week ago

How to set up your agent into a call queue on your call center.

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Written by Stephany Pagliaccia
Updated over a week ago

Call Queues; Analytics, Agent Analytics and benefits

Call queues, analytics, Agent routing
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Written by Stephany Pagliaccia
Updated over a week ago

What is a Phone Number| How does a Phone Number work| Types of Phone Numbers

Phone Number, IVR, Call Center
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Written by Stephany Pagliaccia
Updated over a week ago

Exporting Call Records

How to download Call logs history
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Written by Vivian Ngarega
Updated over a week ago

How can I purchase a Phone Number?

Phone Number, Voice, Call Center, IVR
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Written by Stephany Pagliaccia
Updated over a week ago

How to configure a Phone Number. Phone Number Set Up.

Phone Number, Voice, Call Flows, Call Filters, Whitelist, Blacklist
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Written by Stephany Pagliaccia
Updated over a week ago

How can I make a browser call on Mteja?

Browser call, Call Center, Voice
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Written by Stephany Pagliaccia
Updated over a week ago

What is a call flow/ IVR? How to set up a call flow/ IVR.

Voice, Call Flow, IVR, Call Center
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Written by Stephany Pagliaccia
Updated over a week ago

How to Add an audio file on Mteja. Via Upload, Record or Create audio from text option.

Voice, IVR, Edit, Delete
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Written by Stephany Pagliaccia
Updated over a week ago

What is Voicemail? How can I set up the Voicemail action on Mteja?

Voice, Voicemail, Call Flow, IVR
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Written by Stephany Pagliaccia
Updated over a week ago

How to Filter and Export records from your call logs on Mteja.

Call Logs, Call Center, Export feature
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Written by Stephany Pagliaccia
Updated over a week ago

What is a call center/ IVR service on Mteja? How does the Call Center/ IVR service work?

Use case, Voice, Call Center, IVR
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Written by Stephany Pagliaccia
Updated over a week ago

Frequently Asked Questions about the Call center or IVR service

Call Center, IVR, Call flow, Phone number
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Written by Stephany Pagliaccia
Updated over a week ago