How to Use Mteja’s Autodialer
The Autodialer allows agents make calls back-to-back in a structured way, from customer outreach to debt collection, without manually dialling each number. Here’s how to set up and use it.
This guide walks you through how to create and manage an autodialer campaign.
Step 1: Navigate to the Autodialer
From your homepage, go to Call Center
Click on Autodialer
Click Create
Step 2: Create Campaign Details
Enter a Campaign Name
Add a Description
Click Next
Step 3: Add a Call Script (Optional)
Enter your call script for agents to follow
You can leave this blank if no script is needed
Using Dynamic Variables
If your script includes personalized fields (e.g., name, amount), use curly braces:
Example:
Hello {name}, your balance is {amount}
Ensure these variables match the column names in your uploaded contact file.
Click Next
Step 4: Configure Data Collection (Optional)
If you want agents to collect data during calls, if not just skip it and click Next:
Add Input Fields
Create fields such as Age, Location, etc.
Enable/Disable Custom Input
Enable custom input: Allows agents to type responses freely (e.g., Age)
Disable custom input: Agents select from predefined options (e.g., Locations)
Use Subcategories (Optional)
Enable subcategories if additional details are needed under a selected option
Leave unchecked if not required
Add all required fields and options
Click Next
Step 5: Configure Call Settings
Call Answer Timeout
Defines how long a call rings before moving to the next contact
Example:
30 seconds
Maximum Attempts per Contact
Number of retry attempts if a call is unanswered
Example:
3 attempts
Retry Interval (Optional)
Time between retry attempts
Example:
60 minutesLeave blank to retry immediately
Select Virtual Numbers
Choose one or multiple numbers
If multiple are selected, retries use different numbers automatically
Assign Users or Teams
Select:
Individual agents
Multiple agents
A product/team group (if configured)
Complete all settings
Click Next
Step 6: Upload Contacts
Upload a contact file or select an existing contact group
Ensure your file includes all required fields (e.g., phone number, variables used in scripts)
Click Create Campaign
Step 7: Start the Campaign
Once created, open the campaign
Click Start Campaign to begin dialing
Step 8: Monitor Campaign Performance
After or during the campaign, you can view:
Total number of calls
Success rate
Call duration
Unanswered rate
Access this under the created Campaign Insights
Step 9: View Logs and Call Details
Click View Logs from the campaign insights page
For each call, you can see:
Call outcome
Collected data
Call recordings
Call type (Autodialer)
Step 10: Add More Contacts (Optional)
You can add more contacts to an existing campaign
Go to the Recipients List and upload additional numbers
No need to create a new campaign
Additional Notes
All autodialer calls are also visible under Call Logs
Calls are labelled as Autodialer for easy identification
If multiple agents or teams are involved, performance can be tracked per campaign
Reach us at support@mteja.io with any questions you may have regarding the autodialer solution.