Call Center/ IVR
Call Center. IVR. Browser calls
By Diviniah1 author14 articles
- Setting up your phone number on Mteja
- Setting up your web dialer on Mteja
- How to make Browser calls on Mteja.Call Center, IVR, Call Flows, Browser calls
- Audio Library: how to add audio files for use in the call center on MtejaAudio, Call Center, IVR
- Setting up a call queue on MtejaCall Center, IVR, Call Queue
- IVR/ Call centre: Caller hang-up status| hang-up disposition| hang-up reasonReasons why a call ended on Mteja
- Exporting Call RecordsHow to download Call logs history
- What is a call center/ IVR service on Mteja? How does the Call Center/ IVR service work?Use case, Voice, Call Center, IVR
- Call Broadcasts: How to send automated calls from MtejaHow to set up scheduled mass automated calls. Robocalls.
- How to view and export call broadcast reports on MtejaCall broadcasts, reports
- Call Center Troubleshooting ChecklistCall Center, Web dialer, Troubleshoot, IVR
- Call Transfer: Warm and Cold TransfersCall Center, IVR, Collaboration, Transfers
- How Supervisors Can Listen, Whisper, or Barge on MtejaEavesdrop, IVR, Call Center, Listen, Whisper, Barge
- Setting Up an Autodialer CampaignCall Center, Campaigns, Autodialer