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Audio Library: how to add audio files for use in the call center on Mteja
Audio Library: how to add audio files for use in the call center on Mteja

Audio, Call Center, IVR

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Written by Diviniah Mbaire
Updated this week

Audio files are used in the call center, on the call queues and call campaigns. The audio files allowed are .wav and mp3 files.

Steps on how to upload audio files to the platform.

  • Select the Audio Library button from the Call Center menu. Next, click on the CREATE button on the right side of the page.

Upload

How to upload files;
i) Upload

a) The Upload button is checked by default

Type the name and the description of the audio

b) Click on the SELECT FILE button, to access the audio file to be added from your device

c) Click on the UPLOAD button, to complete the process

ii) Record
a) Select the Record button, type the name and the description of the audio

b) Click on the RECORD button, then click the START button to record your message

d) Click the STOP button to stop recording, click the upload button to complete the process

The recording has been successfully uploaded.

iii) Create from text
This feature converts text to speech.


a) Select the Create from Text button, type the name and the description of the audio

c) Click the Next button and Type in the message you would like to have converted.

Tip: You can change to a preferred language accent as well as the gender of the speaker.

d) Press the UPLOAD button to complete the process

i) The audios can be deleted, click on the Actions button
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ii) Click on the Delete button

iii) Click Delete from the Prompt to complete the process

Click here to see how you can use the audios in creating your call flow.

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