What is a Phone Number?

The phone number allows a business to make and receive calls without the need for a phone system (PBX) hardware.

How does the Phone Number work?
The phone number allows agents in your call center, to make and receive calls using the same number.

How to set up your phone number

You can set up your number on Mteja in 3 simple steps.

1. First, click on the 'Setup Phone Number' prompt.

You will be prompted to give your number a user-friendly name (this is an optional step).

Next, toggle the 'Record calls' setting so that your calls can be recorded on the platform. If you would not like to record your calls on Mteja, skip this step.

2. Next, toggle the 'Receive inbound calls' setting to allow your number to receive calls on the platform. Click next.

You will then be asked to select a call flow to which you would like to link the number. If you have not created a call flow yet, worry not.😊You can create a call flow at this point by clicking on 'Create Call Flow'.

3. Congratulations! You have successfully set up your phone number.

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