What are call campaigns?

The call campaign feature enables you to make mass automated calls to a large list of recipients at once by scheduling the calls to be made at a particular time. The call plays a selected call flow that could either have an audio or a series of actions to be followed by the recipient.

How to set up your call campaign.

  1. From the Overview page, select the Broadcasts from the bottom of the page. Or access it from the left navigation bar by clicking on the Broadcasts icon button.

2. Select the Get Started button under the Call Broadcast Section.

Fill in the required details.

a) Select the type of campaign you would like to send. (In the example below we will showcase a regular campaign).

b) Campaign name and Description

c) Select the caller ID i.e. the Phone number to be used to send the broadcast

d) Add the recipients, this can be done by adding an Excel file (csv format) by clicking on the TO button.

or selecting a group of uploaded contacts

e) Select the call flow that will be executed during the broadcast

f) Set up the Time and Frequency

Select the time that you would like the call to take place. The time is in 24hr format, and it automatically detects the time-zone while setting up.

g) Next, indicate the frequency that you would like the call to be made if applicable. This can be Once, Days of the week, Days of the month and Days of the Year, depending on your need.

h) Select the date and day the call should be made

Select the last day a call campaign should take place if you selected Days of the week, Days of the month and Days of the Year, under frequency or if the calls should take place for more than one day.

i) Indicate how many time you would like the call to be retried if the recipient is unavailable during the first call. You have the option to retry the call up to 10 times and up to a maximum of 6 hours intervals.

Click Send Broadcast to schedule the broadcast

A preview page will pop up before the sending the broadcast, displaying the details of the call broadcast. Click Send to schedule the broadcast.

The call broadcast is shown on the call campaigns logs, with the status waiting

How to view reports on call campaigns.

Once a call campaign has taken place, the status changes to complete.

i) Select the call campaign you wish to view the report for.

Click on the REPORT button to view the reports of calls made.

The report will include details such as call duration, status, number of retries and hangup reason. Click here to learn more.

ii) Click on the Analytics button to view a summary report of the call campaign.

iii) Click on the GENERATE button, to initiate

The call campaigns reports can also be exported in an Excel file, for further analysis. Click on the Export icon.

Reach us at support@mteja.io with any questions you may have regarding the call campaigns feature.

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