What are call campaigns?
The call campaign feature enables you to make mass automated calls to a large list of recipients at once by scheduling the calls to be made at a particular time. The call plays a selected call flow that could either have an audio or a series of actions to be followed by the recipient.
How to set up your call campaign.
2. Select the Get Started button under the type of Call Broadcast to send out. (In the example below we will showcase a regular campaign).
Fill in the required details.
a) Campaign name and Description
b) Select the caller ID i.e. the Phone number to be used to send the broadcast
c) Add the recipients, this can be done by adding an Excel file (csv format) by clicking on the TO button or selecting a group of uploaded contacts
d) Select the call flow that will be executed during the broadcast
e) Set up the Time and Frequency
Select the time that you would like the call to take place. The time is in 24hr format, and it automatically detects the time zone while setting up.
g) Next, indicate the frequency that you would like the call to be made if applicable. This can be Once, Days of the week, Days of the month and Days of the Year, depending on your need.
h) Select the date and day the call should be made
Select the last day a call campaign should take place if you selected Days of the week, Days of the month and Days of the Year, under frequency or if the calls should take place for more than one day.
i) Indicate the Time of Day limit - this is the time when a call should not be processed to ensure that your callers do not receive calls outside this time.
The broadcast below should not be sent before 9 am and after 6 pm. This will ensure that calls are not received at odd hours even if the calls should be retried if they are missed.
ii) Indicate how many time you would like the call to be retried if the recipient is unavailable during the first call. You have the option to retry the call up to 10 times and up to a maximum of 6 hours intervals.
Example of the retry strategy set up for the above broadcast
Click the Next button to review the broadcast details.
A preview page will pop up before sending the broadcast, displaying the details of the call broadcast. Click Create to schedule the broadcast.
A confirmation message will be shown below.
To learn how to export and view report, click this guide article.
Reach us at firstname.lastname@example.org with any questions you may have regarding the call broadcast solution.