Mteja's scheduling feature enables businesses to plan and automate their communication campaigns and surveys, ensuring timely engagement with their audience. Whether launching an SMS blast, WhatsApp message, airtime campaign, or a targeted survey, scheduling allows you to focus on other priorities while Mteja ensures your messages are sent at the right time. Here's everything you need to know about scheduling campaigns and surveys with Mteja.
What Can You Schedule on Mteja?
SMS Campaigns
Schedule SMS messages to reach your audience with updates, reminders, or promotions. SMS campaigns are versatile and ideal for reaching users without requiring internet connectivity.WhatsApp Campaigns
Engage your customers on WhatsApp with scheduled campaigns that support rich media such as images, documents, and interactive buttons. Perfect for delivering visually appealing and action-oriented content.Airtime Campaigns
Reward or incentivise your customers by scheduling airtime top-ups. This feature is commonly used for loyalty programmes or promotional rewards.SMS Surveys
Run research or gather feedback by scheduling outbound SMS surveys. Mteja helps you collect valuable insights through structured questions sent directly to your audience.WhatsApp Surveys
Take advantage of WhatsApp's interactive nature to conduct surveys. Scheduled WhatsApp surveys allow for richer engagement with support for multimedia questions and responses.
How to Schedule Campaigns and Surveys
Scheduling a campaign or survey on Mteja is a straightforward process:
Create the Campaign/Survey
Draft your message or survey and upload your list of recipients. Ensure your content is tailored to the audience and aligned with your campaign objectives.Set the Time and Date
Choose the exact time and date you’d like your campaign to be sent. This ensures your messages reach your audience at the most effective moment, whether it’s during working hours or a specific event.Review and Schedule
Confirm all details, including your content, recipient list, and schedule. Once satisfied, hit the schedule button, and Mteja will take care of the rest.
For detailed step-by-step guides, refer to the following:
Billing Information for Scheduled Campaigns
Credits Check at the Time of Sending
Unlike the previous system where credits were pre-billed, Mteja now checks your account’s credit balance at the time of sending. If sufficient credits are available, the campaign will proceed as scheduled.Retry Mechanism for Insufficient Credits
If your account doesn’t have enough credits, the system will retry every 2 hours until the campaign is sent or cancelled. The user who scheduled the campaign will receive an email notification for each failed attempt due to insufficient credits.Subscription Requirements
Scheduled campaigns are available only for Business and Enterprise plans.
If your account is downgraded to the Basic plan or deactivated due to non-payment, scheduled campaigns will fail, and their status will update to
billing_failure. Maintaining an active subscription is crucial for uninterrupted service.
Why Use Scheduled Campaigns and Surveys?
Efficiency: Save time by planning campaigns in advance.
Consistency: Ensure timely communication without manual intervention.
Scalability: Manage large-scale campaigns effortlessly.
Flexibility: Target the right audience at the most optimal time.
Reach out to support@mteja.io incase you have an issue with your scheduled campaigns.