What are surveys?

Surveys allow businesses to run two-way engagements over SMS, where they can send and receive customer feedback. This is made possible by the SMS channels i.e. Dedicated short codes and shared shortcodes (learn more).

Users can run inbound and outbound surveys on the platform, i.e. surveys where users opt-in to participate or businesses can send the survey to the recipients.

Mteja allows businesses to easily structure and automate conversations using SMS surveys.

Users have access to a feature that enables businesses to easily structure and automate conversations referred to as SMS Chatbot. The functionality is a visual building tool that allows users to meet needs such as; conducting surveys, NPS, CSAT, automating lead acquisition & onboarding processes, and facilitating support among other activities. To learn how to set up an SMS Chatbots, click here.

Click on Create Campaign on the right-hand side of the page

Select the channel type as SMS

Select the Campaign type as Surveys

Provide a name and description of the survey and click on the SCHEDULE FOR LATER button.

Next, input the survey details, select the shortcode and choose whether to use an existing SMS flow or to Create a New SMS flow. Click here to see the step-by-step process of creating a flow. Include your Question timeout (A question timeout in a chatbot refers to the maximum amount of time the chatbot waits for a response from the user after asking a question.)
Here you also choose if you want to allow the recipients to participate in the survey multiple times.
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Next, confirm if your flow is correct and make edits if necessary if you choose to use an existing flow.

Next, select your csv file, or select contacts, or contact groups from your saved contacts on Mteja.

Select the Schedule time, the outer circle is the AM circle, while the inner circle is the PM in the 24-hour clock.
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Fill in the details, select how often you would like to send out the message. Select the time that you would like the message.

You have the option to select a multiple repeat cycle, in the event that it is a regular campaign. You can select either specific days of the week, month or year. Here is where the Last Day is utilised. The Last day option allows you to select when your multiple (days of the week, month or year) scheduled campaign will end.

Once you have selected your date and time, Click on Next to preview the schedule:

Click the SCHEDULE button to complete the process.

Once the WhatsApp campaign broadcast has been successfully scheduled, you should see the Success Pop-up and the Waiting status on the campaign report.
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Reach us at support@mteja.io for additional support or if you have any queries with the service.