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Comprehensive Guide to Mteja's Billing System and Procedures
Comprehensive Guide to Mteja's Billing System and Procedures

Billing Procedures

Written by Diviniah Mbaire
Updated over a week ago

Welcome to our guide to efficiently navigating Mteja's automated billing system. This comprehensive article will walk you through the steps involved in handling recurring invoices and payments, account deactivation, and reactivation.

  1. Prepaid Service
    To utilise Mteja's comprehensive communication services, including IVR, USSD, and SMS, users are required to have resources linked to their accounts. These resources may include a virtual phone number, sender ID, or USSD code, each of which may be subject to a monthly maintenance fee. Mteja operates on a prepaid service model, necessitating users to maintain sufficient credits in their accounts to facilitate actions such as sending messages, making calls, and distributing airtime. This prepaid approach ensures seamless communication and efficient use of Mteja's services.

  2. Billing Cycle Overview:

  • Recurring invoices for subscription and resource maintenance fees are generated on the 21st of each month, with payment due on the 1st of the following month. Subscription fees are invoiced in USD, while resource (USSD/ Number/ Shortcode/ Keyword/ SenderID) maintenance fees are invoiced in local currencies (e.g., KES, UGX, TZS).

  • Mteja's automated billing system follows a fixed schedule, attempting to bill users on the 1st, 3rd, and 5th of each month. Users are required to submit payments for recurring bills by the 1st of each month.

3. Automated Account Deactivation Process:

The due date for recurring bill payments is the 1st of the month. Failure to make payment by the 6th of the month will result in account deactivation on the 7th. This process involves suspending service access and restricting the user from utilising associated services and resources.

To avoid account deactivation:

  • Use auto-pay options in the Billing section. Choose from Mpesa Check-out, Mpesa Paybill, or Mteja's credit card top-up.

  • For bank payments, send proof to for confirmation and account top-up.

4. Reactivating a Deactivated Account:

If your account has been deactivated due to missed payments, follow these steps:

  • Clear Outstanding Payments: Once done, share proof of payment with

  • Contact Customer Support: Reach out to Mteja's customer support ( for assistance in reactivating your account.

5. Voluntary Termination:

If you wish to request the voluntary termination of a resource, submit the request at least one month in advance for a smooth transition in service termination.

By following these guidelines, you can effectively manage your recurring invoices and payments, ensuring uninterrupted access to our services. If you have any further questions or concerns, feel free to reach out to our customer support team for assistance at

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