What is a wallet?
A wallet holds credits that are consumed when you perform actions on Mteja, such as sending SMS, making calls, or sending airtime. When you make a payment to Mteja, your wallet credits will be topped up, and when you use Mteja your wallet credits will be deducted.
Where can I see my balance on Mteja?
The balance is displayed at the top right-hand side of the screen when you access a team or an App.
You can also set the wallet to display in your preferred currency. This doesn't affect your balance, it is to allow you to better perceive the amount in your local currency.
How to top up your wallet?
Click on the TOP UP button on the top right corner of the page which will automatically take you to the payment methods to view payment options available, with instructions on how to top up.
Your wallet will be automatically updated as soon as the top-up is received. If your wallet is not automatically topped, please share the proof of payment with accounts@mteja.io for confirmation and manual top-up.
What is the minimum amount I can top up my account wallet with?
There is no minimum amount, you can top up your wallet according to how much you need.
Steps on how to view all your Topups
Click on the TOP UP button on the right side of the page which will automatically direct you to the Billing Center
2. Select the Logs where you will see Wallet History, Deductions and Top-ups.
3. Click on TOPUPS on the right side of the page, here you can export the Topup history
What are deductions?
Deductions refer to the reduction in wallet credits that occurs when utilizing Mteja services, such as sending SMS, making calls, or sending airtime, and they are recorded individually at the end of each interaction on the platform.
How to view wallet deductions from logs
i) On the Billing centre dashboard click on Logs and then select the Deductions button.
ii) On the deductions column you will find a list of all deductions with their respective amounts and reference IDs. You can export all the data on the right side of the page.
What is Wallet History
A wallet history is a detailed feature on the platform that stores and displays all user transactions, providing a comprehensive overview of various transaction types on their account.
Steps to View Wallet History
From the Billing Menu, select the Logs and click on the Wallet History.
2. On the column, all transactions are displayed on the page, with the transaction type detailed and the current balance.
3. This data can be filtered by period and exported as an Excel file for analysis.
You can reach out to us at support@mteja.io with any questions you may have regarding your wallet.