Once your knowledge base is created, you can add an action to your chatbots which allows customers to query the knowledge base through Two-way SMS and WhatsApp.
How do I add a Knowledge Assistant to a Chatbot?
In the following guide articles; we provide a step-by-step guide on creating chatbots: Two-Way SMS and WhatsApp.
You will find the AI Knowledge Base question option under the CRM ACTIONS in each of the above-mentioned Chatbot flows.
Once you drag and drop the AI Knowledge Base question action, select the previously created knowledge base on the right-hand side panel from the drop-down list.
Next, write in the text that you would like the customer to see as a prompt to query the knowledge base.
Scroll down and enter the Question field name, followed by the Response field name. Then, provide an invalid message to display when the query is unavailable.
You can save your chatbot and set it up as an inbound or outbound campaign.
Contact us at support@mteja.io with any questions you may have regarding the Knowledge Assistant functionality.