The Contact Query is a CRM feature that optimises customer interactions by routing conversations through conditional logic based on specific contact attributes, whether on Two-way SMS, WhatsApp, or USSD.
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​How do I add a Contact Query to a Chatbot?

In the following guide articles; we provide a step-by-step guide on creating chatbots: Two-Way SMS, WhatsApp and USSD.

You will find the Contact Query option under the CRM ACTIONS in each of the above-mentioned Chatbot flows.
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Once you drag and drop the Contact Query action, select the attributes for the query, this can be one attribute or a combination of multiple attributes listed. Those who fit the criteria set will fall in the Yes Menu while the rest of the contacts will fall under the No Menu.
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Once you have inputted your attributes, drag and drop the rest of the actions based on your customer journey.
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Once you have built your chatbot, set it live on your preferred channel.
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Contact us at support@mteja.io with any questions you may have regarding the Contact Query feature.