In this month’s edition, we would like to highlight the benefits of using WhatsApp for business and share some exciting updates about our Mteja platform.
WhatsApp Business is an instant messaging platform with over 2 billion daily active users, offering businesses an ideal opportunity to connect with their customers and prospects. Mteja’s WhatsApp platform provides numerous benefits to your business, such as:
Reach: Get in touch with a vast and diverse global audience with ease.
Collaboration with Team Inbox: Multiple agents can access the same dashboard, where you can auto-assign new conversations to them automatically, one after the other.
24/7 Availability: Mteja’s WhatsApp chatbot can enable your business to provide instant support to customers at any time, without the need for human agents to be available round the clock. This can include a range of media types, such as photos, videos, and documents, which makes it simple to share marketing materials and product catalogues with customers.
KYC Collection: Easily capture customer data, including KYC documents, from your customers, which are essential for regulatory compliance.
Cost-Effective Solution: Mteja’s WhatsApp Business solution is an affordable option for all businesses, as it eliminates the cost of multiple phone numbers for different support agents.
Consolidate Communications Services: Mteja allows you to consolidate your call and messaging engagements by giving you one phone number, making it easier to engage customers globally.
Mteja provides a wholesome cloud contact centre solution that is borderless, promotes collaboration, and helps unify communication for your business. We are thrilled to be finally rolling out the WhatsApp for Business service; Book a Demo today to get started on your free trial!
Updates
Airtime
We are excited to announce that our airtime service will be available in over 200 countries across the world. This means that you can easily top up your phone or those of your loved ones, no matter where they are located. We will keep you updated once this is available.
Automated Wallet Top-Up
We have also introduced credit card payments, allowing you to top up your Mteja wallet from anywhere in the world. This makes it easier than ever to manage your account and stay connected with your customers.
Finally, we have fixed our automated Mpesa payments for our Kenyan customers. Directions for top-up can be found under Billing on your Mteja account.
We are committed to providing the best possible experience for our customers and will continue to make improvements to our platform based on your feedback.
Thank you for choosing Mteja. We look forward to continuing to serve you.
Best Regards,
The Mteja Team