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New and Improved Customer Engagement Tools
New and Improved Customer Engagement Tools

February 2023 Newsletter

Written by Diviniah Mbaire
Updated over a week ago

We are excited to announce the revamp of our cutting-edge products now available on the platform: SMS Feedback Tool (Surveys) and Cloud Call Center.

These tools will revolutionise the way you communicate with your customers, providing seamless and efficient communication that will keep you ahead of the curve.

SMS Feedback Tool:

With Surveys, you can now have real-time conversations with your customers directly. This innovative technology allows you to send and receive text messages from your customers, making it easier for you to amass information, respond to their inquiries and provide quick and efficient support.

Here are some of the ways you can utilise it:

  • Lead generation survey: helps you gather contact information and preferences from your target audience, helping you assemble a list of prospects who might be interested in your services or products.

  • Market research survey: enables you to collect data about your market, and customer demographics, and use this information to identify product and pricing opportunities.

  • Customer satisfaction (CSAT) survey: measure your customers’ satisfaction with your business and your products/services.

  • Event evaluation survey: enables you to get feedback from your customers after an event, measure the success of your events, and plan better for future events.

  • Employee engagement surveys: can aid businesses in obtaining feedback from their employees on aspects of the workplace such as workplace culture, job satisfaction, and company policies.

Overall, Mteja’s SMS feedback tool can help businesses gather valuable insights from their customers, employees, and target audience, which can inform business decisions and drive positive change.

Cloud Call Center:

The Cloud Call Center allows you to manage all your calls from a single platform, regardless of your location. The Cloud Call Center provides a virtual call center solution that is both reliable and flexible, allowing you to handle all your customer inquiries and support requests with ease.

Here are some ways you can make use of Mteja’s cloud call center:

  • Customer Support: Manage your customer calls and offers speedy and efficient assistance. With the ability to manage high call volumes, route calls to the appropriate agent, and provide call and agent performance metrics, our call center solution can immensely improve your overall customer experience.

  • Sales Operations: it enables you to manage outbound sales calls and track performance metrics, thereby boosting sales efficiency and productivity.

  • Call broadcasts: Automate outbound dialling and track call metrics for effective management of marketing, promotional, and training broadcasts, including the ability to track and analyse the results.

We are confident that these products will help take your business to the next level, and we are excited to see the positive impact they will have on your bottom line.

Discover the power of our cloud call center and SMS feedback tool for your business! Click here to schedule your demo today and see how Mteja can revolutionise the way you engage your customers.

Warm Regards,

The Mteja Team

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