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Mteja's USSD Solution for Customer Engagement
Mteja's USSD Solution for Customer Engagement

March 2023 Newsletter

Written by Diviniah Mbaire
Updated over a week ago

We are excited to introduce Mteja's USSD service, a powerful tool that businesses can use to engage with their customers in real-time. Mteja's USSD service allows businesses to create interactive menus that customers can access from their mobile phones. This provides an easy and convenient way for customers to interact with businesses and access information on the go.
Our USSD solution is ideal for organisations seeking to provide their services and products through this channel, as we enable the creation and deployment of USSD applications in four simple steps without requiring any technical expertise.

Here are some ways businesses can use Mteja's USSD service for customer engagement:

  • Customer Surveys: Mteja's USSD service can be used to create surveys that help businesses gather feedback from their customers. Surveys can be tailored to ask specific questions and the responses can be collected in real-time. This allows businesses to make informed decisions based on customer feedback.

  • Informational Services: Mteja's USSD service can be used to provide customers with information about products or services, such as pricing, availability, and features. Customers can access this information by dialling a shortcode, making it a quick and easy way to get the information they need.

  • Promotions and Offers: Customers can access the USSD service to participate in promotional offers. They can dial in to gain discounts, special offers, input vouchers and other incentives that encourage customers to make a purchase or visit a store.

  • Account Management: The USSD service can be used by businesses to provide customers with account management services, such as checking account balances or making payments. This makes it easy for customers to manage their accounts on the go, without the need for a physical location.

Mteja's USSD service is a cost-effective way for businesses to engage with their customers, as it requires no internet connectivity and can be accessed from any mobile phone. Enables businesses to reach a wider audience including those in areas with limited internet connectivity.

In conclusion, Mteja's USSD service is a powerful tool that businesses can use to engage with their customers and provide them with a seamless and convenient experience. We encourage businesses to take advantage of this service and explore the various ways it can be used to drive customer engagement and loyalty.

Warm Regards,

The Mteja Team

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