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How to send a WhatsApp Broadcast on Mteja?
How to send a WhatsApp Broadcast on Mteja?

WhatsApp, Broadcasts, Templates

Written by Stephany Pagliaccia
Updated over a week ago

Businesses can also send out WhatsApp broadcast messages to their audience in an easy and scalable way on Mteja.

When you send out a message using the broadcast feature, you are running a business-initiated conversation. In order to be able to send out a broadcast, you first need to create the WhatsApp template, view this guide article for further details on how to do this.

What you should know before you use the WhatsApp Broadcast option.

Some of the key details to note when sending a WhatsApp broadcast is that you can initiate conversations with the following number of unique customers in a rolling 24-hour period:

  • 1000 unique customer

  • 10K unique customers

  • 100K unique customers

  • An unlimited number of unique customers

The limit as you start using the service is automatically set at 1000 unique customers and scales automatically based on phone number status, phone number quality rating, and how often the business initiates conversations with unique customers over time.

Steps to create and send out a WhatsApp Broadcast.

1. Create the name and description of the broadcast in the first step.

2. Under the Message step, indicate the number and the message template you would like to use.

3. Under recipients upload your list of recipients' numbers and details needed in the message, this can be done using a CSV file.

Sample contact file created to send WhatsApp broadcast.

4. Click the NEXT button, to schedule when the message should be sent out.

5. Click PREVIEW, to see the final message that the recipients will receive the broadcast.

6. Click CREATE to complete the process.

How to view the results of your WhatsApp Broadcast.

1. Click on the Reports button from the WhatsApp menu

2. Select the campaign you want to view details for:

3. Click on the VIEW LOGS button to view the statuses to your message

4. Click on the EXPORT REPORT button to extract and view the response as a report in an Excel file.

If you have any queries about the service, please reach out to us at

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