All Collections
Call Center/ IVR
What is a Phone Number| How does a Phone Number work| Types of Phone Numbers
What is a Phone Number| How does a Phone Number work| Types of Phone Numbers

Phone Number, IVR, Call Center

S
Written by Stephany Pagliaccia
Updated over a week ago

What is a Phone Number?

The phone number allows a business to make and receive calls without the need of a phone system (PBX) hardware.

How does the Phone Number work?
The phone number would allow support or sales agents in your business, to make and receive calls using a one number.

Types of Phone Numbers

  1. Regular: it allows the owner to receive calls (inbound) and make calls (outbound). 

  2. Toll Free: allows a caller to make calls to the business at no charge, as the costs of the call are charged to the owner of the number.

  3. Premium: when a caller calls a premium phone number they get charged a slightly higher amount.

Which countries can I get a Phone Number in?

Currently, you can acquire a Phone Number in Kenya, Uganda and Nigeria.

What is the cost of setting up a Phone Number?

Kenya
Type: Regular
Set up & Monthly Cost: KES 3,000

Type: Premium
Set up & Monthly Cost: KES 25,000

Type: Toll Free
Set up & Monthly Cost: KES 20,000

Nigeria
Type: Regular
Set up & Monthly Cost: NGN 4,500

Type: Premium
Set up& Monthly Cost: NGN 9,000

Type: Toll Free
Set up & Monthly Cost: NGN 15,000

Uganda
Type: Regular
Set up & Monthly Cost: UGX 45,000

Type: Premium
Set up & Monthly Cost: UGX 90,000

Type: Toll Free
Set up & Monthly Cost: UGX 150,000

Reach out to us on support@mteja.io with any queries you may have regarding how to buy a phone number.

Did this answer your question?